Student Services and Support
SIUE instructors and support staff are trained to serve the unique needs of online learners. You should receive clear expectations for each online course. As an online student, you should know how to “raise your hand” to get clarification from professors and utilize support services. In an online class, your engagement and feedback are critical for success.
Review the following checklist and resources as you begin an online course, and reach out right away if you have any questions.
- I know my instructors, their office hours and how to communicate with them.
- I know how to interact with my classmates.
- I can easily find the course syllabus, and I know the course objectives, learning activities and assignments.
- I know how often I am expected to interact with classmates and instructors.
- I know how to use the online tools for my class.
- I know how to check my grades and monitor my progress.
- I check my campus email daily for correspondence and campus opportunities.
Online Student Orientation
Online Student Orientation is a comprehensive resource available to all SIUE students. The orientation includes information about your e-ID and password, Blackboard, Zoom and CougarNet support.
Academic Advising
Academic Advising can help identify courses and academic programs that match your goals and interests. Your academic advisor will help you prepare for course registration.
Technical Help
Online and phone support for Blackboard and other technical and instructional needs is available through Information Technology Services (ITS) 24 hours a day, seven days a week, 365 days per year, including holidays and when the University is closed. For technical support, contact the ITS Help Desk. For on-demand Blackboard resources and tutorials, visit the Blackboard Help site or ITS Knowledge Base.
Tutoring
Online tutoring for select courses is available through the Tutoring Resource Center. If tutoring is available for your course, information on assigned tutors, available dates/times, and method of contact will be included in your course syllabus or course help module.
Writing Center
The Writing Center offers tutoring, workshops and online modules to develop grammar, rhetoric and other writing skills.
Library Services
The SIUE Lovejoy Library features an extensive collection of books and journals as well as access to leading academic and business databases. SIUE online students can access its collections from anywhere in the world.
Accessible Campus Community and Equitable Student Support (ACCESS)
If you are requesting academic accommodations and are not yet approved for accommodations, you will need to submit the necessary application forms and documentation for review and determination of accommodations. Students should register with ACCESS as soon as possible after being accepted to the University.
For winter session, please submit requests at least three working days prior to the start of winter session to ensure reasonable time for approval and to arrange accommodations with the online instructor. ACCESS is closed when the University is closed.
Counseling Services
For non-emergencies, students can find us on the lower level of the Student Success Center in Suite 0222. Our hours of operation are 8 a.m.-4:30 p.m. Learn more about Counseling Services including how to schedule an appointment.
Counseling Services is closed when the University is closed. For emergencies and crisis situations when the University is closed, call 911 or the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).
