Student Services and Support
Technical Help
Online and phone support for Blackboard and other technical and instructional needs is available 24 hours a day, seven days a week through Information Technology Services (ITS). For technical support, contact ITS at 618-650-5500. For on-demand Blackboard resources and tutorials, visit the Blackboard Help site or ITS Knowledge Base.
During winter session, Blackboard assistance will be available on Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.
SIUE is currently piloting several proctoring options for online exams. Your option may vary depending on the program. Check your syllabus for details. To have tests/quizzes reset or other assignment-related attempts cleared, contact your instructor.
Tutoring
Online tutoring for select courses is available through the Tutoring Resource Center. If tutoring is available for your course, information on assigned tutors, available dates/times, and method of contact will be included in your course syllabus or course help module.
Library Services
The SIUE Lovejoy Library features an extensive collection of books and journals as well as access to leading academic and business databases. SIUE online students can access its collections from anywhere in the world.
Disability Support Services
If you are requesting academic accommodations and are not yet approved for accommodations, you will need to submit the necessary application forms and documentation for review and determination of accommodations. Contact Disability Support Services at (618) 650-3726 or disabilitysupport@siue.edu. The Disability Support Services office is closed when the University is closed.
Students should register with Disability Support Services services as soon as possible after being accepted to the University. For winter session, please submit requests at least three working days prior to the start of winter session to ensure reasonable time for approval and to arrange accommodations with the online instructor.
Counseling Services
For non-emergencies, information about scheduling appointments and services offered may be found online at Counseling Services.
For emergencies and crisis situations when the University is closed, call 911 or the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).
