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Information Technology Services Sub MenuDismiss

  e-ID Support Help Desk Forms Contact Us Copyright

Common Issues

Information Technology Services Banner Common Issues
Log in to Banner
Banner 9 Admin Pages
Required Browser:
Firefox or Chrome
Banner 8 INB
Student and HR (Windows)
Required Browser: IE
Banner 8 INB
Student and HR (Mac)
Required Browser: Safari
CougarNet (Self Service Banner)
Banner User Reporting
Argos (End-User Reporting Tool) ePrint (Banner Production Repository) Webnow
BB Analytics Reporting
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Banner Common Questions
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Banner Bookshelf Banner 8 Operational Data Store (ODS)Compatibility Support Matrix
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Banner Test/Development

Updating to Java 7u71 In Internet Explorer For Banner INB

Clients with Java 7 versions older than Update 71 installed should follow these instructions:

If you navigate to INB in Internet Explorer with an outdated version of Java 7 installed, you will prompted to update.

Java 7

If you see this message, do not click Update. Doing so will send you to a download link for Java 8.

Instead, install Java 7u71 using the following URL: https://bantapp.isg.siue.edu/jre/jre-7u71-windows-i586.exe


You will be prompted to run or save. Click the Run button.

Java 7

You will see the Java setup screen. Click Install. Once the installer finishes click Close.

Java 7        Java 7

At this point, close all of your browsers, open Internet Explorer, and navigate to INB.

Java 7u71 should now be installed.


Clients with only Java 6 installed should follow these instructions:

If you navigate to INB in Internet Explorer with Java 6 installed, you will be prompted to upgrade.

Java 7

Click the Install button.

After a few seconds, you should see the following pop-up window:

java 7

Click the Install button.

You will see the Java setup screen. Click Install. Once the installer finishes click Close.

Java 7        Java 7

INB will open automatically. You may login using your e-id and password.

Java 7u71 should now be installed.

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