Continuity for Faculty, Staff & Students
In the event University business or classes need to be conducted from off campus, please consult the resources below.
If you need access to certain systems that you do not have access to, you will need to fill out a SARF & Confidentiality Agreement, which can be found on the ITS Forms page.
ITS is located in the basement of Lovejoy Library in room 0005.
Information Technology Services provides technology resources, user assistance and training, design and production services, and strategic planning in support of the teaching and learning, research, service, and administrative activities of the University.
ITS delivers a wide range of services such as desktop computing support, account and password assistance, virus protection and removal, software installation, and setup of peripherals and handheld devices.
ITS manages the University's complex computing, network, and telephone infrastructures, facilities such as labs, classrooms, and kiosks, equipment like printers, servers, and much more.
ITS also provides behind-the-scenes services such as information technology project management, response to technical emergencies and other incidents, as well as large-scale enterprise applications such as Banner, Blackboard, the University's Web presence, and email and calendar services.
In partnership with SIUE students, faculty, and staff, ITS plans new and expanded information technology services as well as the leadership necessary for the robust, reliable delivery of both academic and administrative services to the University community.
Continuity Quick Links
Popular links on how to work remotely to continue the University process are provided below.
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Remotely connect to your work computer's desktop & certain SIUE applications
Websafe VPN grants authorized SIUE users the ability to access the University's systems (your desktop) from off-campus. - Check Voicemail and Receive Calls Off-Campus
Teams Calling: Using your office phone to make & receive phone calls from home. - Adobe Creative Cloud (CC) Site License
All SIUE faculty & staff have site licenses to use the Adobe Creative Cloud suite of applications. - Licensed Zoom Accounts
All SIUE faculty, staff & students have site licenses to use Zoom video conferencing. - VLab/Remote Software Access for Students
Access to couse specific software at the University is available from anywhere.
Help Desk
The ITS Help Desk provides telephone and walk-in service for students, faculty, and staff for all information technology-related problems and questions. Many requests can be met immediately and service technicians are scheduled and dispatched for more complex issues.
To contact the ITS Help Desk and request support:
PHONE: 618-650-5500
EMAIL: help@siue.edu
Location: Lovejoy Library Room 0005
HOURS:
- Summer/Break Weeks
- Monday - Friday 8:00am to 4:30pm
- Spring/Fall
- Monday - Thursday 8:00am-5:30pm
- Friday 8:00am-4:30pm
Phones are answered 24 hours a day at (618)650-5500.
