The ITS Help Desk provides telephone and walk-in service for students, faculty, and staff for all information technology-related problems and questions. Many requests can be met immediately and service technicians are scheduled and dispatched for more complex issues.
Monday - Thursday 7:30am to 10:00pm
Friday - 7:30am to 8:00pm
Saturday - 7:30am to 1:00pm
BREAK WEEK HOURS:
Monday - Friday 7:30am to 4:30pm
ITS is located in the basement of Lovejoy Library in room 0005.
Information Technology Services provides technology resources, user assistance and training, design and production services, and strategic planning in support of the teaching and learning, research, service, and administrative activities of the University.
ITS delivers a wide range of services such as desktop computing support, account and password assistance, virus protection and removal, software installation, and setup of peripherals and handheld devices.
ITS manages the University's complex computing, network, and telephone infrastructures, facilities such as labs, classrooms, and kiosks, equipment like printers, servers, and much more.
ITS also provides behind-the-scenes services such as information technology project management, response to technical emergencies and other incidents, as well as large-scale enterprise applications such as Banner, Blackboard, the University's Web presence, and email and calendar services.
In partnership with SIUE students, faculty, and staff, ITS plans new and expanded information technology services as well as the leadership necessary for the robust, reliable delivery of both academic and administrative services to the University community.