Work Experience

Enclave , Edwardsville, Ill.

Leasing Agent, Aug 2012 – present

• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Field and resolve tenant questions and concerns
• Process lease agreements and enter tenant information into database
• Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

Cowling Family, Edwardsville, Ill.

Nanny, Aug 2011 – present

• Communicate with parents regarding educational progress or challenges on a daily/weekly basis
• Communicate with teachers/parents regarding homework assignments and due dates
• Provide support and guidance with homework assignments/projects
• Help prepare and serve nutritionally balanced meals and snacks for children.
• Transport two grade-school children to and from school daily

Lifetime Fitness, Orland Park, Ill.

Member Services Team Member, Feb 2009 – Aug 2012

• Greet customers and discuss logistics, classes, services, equipment.
• Confer with customers in person or by telephone to provide information about membership, services, cancel memberships, or obtain details of complaints.
• Hear and resolve complaints from customers.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Prepare forms or agreements to complete membership sales.