Work Experience
Enclave , Edwardsville, Ill.
Leasing Agent, Aug 2012 – present
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Field and resolve tenant questions and concerns
- Process lease agreements and enter tenant information into database
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
Cowling Family, Edwardsville, Ill.
Nanny, Aug 2011 – present
- Communicate with parents regarding educational progress or challenges on a daily/weekly basis
- Communicate with teachers/parents regarding homework assignments and due dates
- Provide support and guidance with homework assignments/projects
- Help prepare and serve nutritionally balanced meals and snacks for children.
- Transport two grade-school children to and from school daily
Lifetime Fitness, Orland Park, Ill.
Member Services Team Member, Feb 2009 – Aug 2012
- Greet customers and discuss logistics, classes, services, equipment.
- Confer with customers in person or by telephone to provide information about membership, services, cancel memberships, or obtain details of complaints.
- Hear and resolve complaints from customers.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Prepare forms or agreements to complete membership sales.