Emilio Kogler

Objective:

To expand my knowledge in the IT field and obtain a position in networking.

Work EXPERIENCE

Student Trainee (IT Specialist), DISA-DITCO, Scott AFB, IL      Aug 2012 - PREsenT



·         Maintain security clearance

·         Provide technical assistance in person, phone, or email.

·         Create trouble tickets using Remedy, for problems with systems, unauthorized access, missing files, and virus infections.

·         Proficient with ITSM Remedy incident and change management ticketing system

·         Run message traffic, involving remote access to the Defense Enterprise Computing Center (DECC)

·         Researched questions using information resources.

·         Redirected problems to appropriate resources.

·         Assisted users with GOTS and COTS software, such as PD2, EDMS, and CSS

·         Set up computers for new users and lifecycle replacement which included backing up data, wiping, and imaging computers.

·         Replaced ink and toners of printers, and installed maintenance kits.

·         Assisted with audio/visual equipment for conference meetings

·         Worked on projects individually and as a member of the team


Cashier/Produce Worker, DECA, Scott AFB Commissary, IL JAN 2008 – AUG 2012


·         Receive payment by cash, check, credit cards, vouchers, or automatic debits.

·         Issue receipts, refunds, credits, or change due to customers.

·         Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

·         Maintain clean and orderly checkout areas.

·         Stock and rotate fruits and vegetables

·         Ensure products are fresh and safe to eat

·         Discard spoiled food

·         Assisted customers in finding products, educate customers on fruits and vegetables

 

EDUCATION

·         Southern Illinois University Edwardsville, expected graduation May 2014

Bachelor Degree in Computer Management Information Systems

CLEARANCE

·         Secret (Active)

ADDITIONAL SKILLS

·   Currently enrolled in classes to expand my knowledge in ethics in business and writing, and Structured Systems Design
- Worked in Virtual Machines exploring Linux and Windows Server 2008
-Knowledge in creation of CAT 5 cables

·   Completed courses in Visual Basics, Java, SAP, Excel, Database Design, Information Hardware, Systems Software, End User Support, UNIX and Server systems, and Business Telecommunications