Nicole Lee Ann Dickneite

Nicole’s Resume

Education:

  • Southern Illinois University Edwardsville: School of Business
    Major: Computer Management & Information Systems GPA: 3.025
    Expected graduation for Bachelor’s degree: Spring 2013
  • Waterloo High school, Diploma earned May 2009
Skills
Computer Skills
55 WPM
Microsoft Office (Word, Excel, PowerPoint, Access)
Mail Center Manager
Visual Basic programming
JAVA programming
Database design in Oracle
Austin Network
Windows and MAC operating systems
Point-of-sale software
Basic scheduling software
ARCIS(Archives & Records Center Information System)
Leadership Skills
Exceptional communication abilities.
Trained new employees.
Manages a mail room and employees within it.
Demonstrates excellent organization.
Interpersonal Skills
Excellent customer service abilities.
Very punctual and hard working.
Able to persuade with ease.
Exceptional problem solving capabilities.

Activities & Achievements:

  • The National Society of Leadership & Success 2012-present
  • Dean’s List 2010-2011
  • Academic Honor Roll 2005-2009
  • Future Business Leaders of America (FBLA) 2008-2009
  • Best in Business 2005-2006
  • Relay for Life Volunteer – 2005-2006
  • Diversity Training
  • National Archives & Records Administration Certificate of Appreciation
  • Thank You letters from National Archives & Records Administration customers

Work Experience:

National Archives & Records Administration (July 2009 – Present) Archives Aid
  • Creating daily, weekly, and monthly reports on all of our mailing accounts.
  • Trusted to safely handle, ship, and do data entry on confidential information.
  • Organized and implemented a new time and money saving way to ship records while
    providing a better way to keep accountability and control of our records.
  • Perform data entry for miscellaneous personnel documents.
  • Process mail and billing with the correct agencies.
  • Train new employees in proper mailing and data entry techniques.
  • Entering personnel file information into our ARCIS records database
  • Use of mail machines, copier, and various other office equipment.
  • Labeling civilian personnel records.
HeadQuarters Salon (August 2006 – July 2009) Receptionist
  • Demonstrated excellent customer service and customer satisfaction.
  • Assisted stylists with caring for their clients.
  • Answered client phone calls for appointments and questions.
  • Trusted with running the end-of-day reports and counting daily profits.
  • Priced and stocked retail items for sale.
  • Entered and updated client information on scheduling software.
Waterloo Medical Center (June 2008 – July 2000) Receptionist
  • Answer patient phone calls to schedule appointments.
  • Organized and filed patient records.
  • Stocked medications for sale.
  • Use of copier, point of sale software, and scanners.

REFERENCES:

  • Available upon request.