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Information Technology Services
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ITSpotlight is designed to keep the campus up to date on ITS activities and services.

Fall ITS Technology Training Workshops

September 02, 2014

ITS provides training opportunities each semester for faculty and staff who are interested in gaining new or improving existing technology skills. Among other workshops this fall, ITS will offer sessions on Microsoft Office, University email, Banner (the University’s registration system), Cascade Server (the University’s web content management system), and Blackboard (the University’s learning management system).

Visit the ITS Training page to learn more and to register: http://...

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Tips from the Help Desk - Expired Passwords

September 01, 2014

You don’t necessarily need to make a trip to the Help Desk if your password expires. If you know your last working password, go to the e-ID Creation and Maintenance page and click “I know what my password is and I want to change it.”  Follow the instructions on the page and get a new password within minutes. But if you run into any trouble, the Help Desk staff would be happy to help. Call 618-650-5500 or email help@siue.edu with your questions or concerns.

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iPad & iPhone SIUE Email Configuration Tool

August 19, 2014

Attention iPad, iPhone & iPod Touch users!  To easily set up your iDevice for SIUE email, download our SIUE Email Configuration Tool located at:  www.siue.edu/its/email.

Please visit the ITS Help Desk located in room 0005 in the basement of Lovejoy Library if you have difficulties setting up your device.

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Blackboard Discussion Boards Maintenance

August 18, 2014

Monday, August 18th, beginning at 5:00 p.m., ITS will begin maintenance to fix the Blackboard Discussion Board issue. Blackboard may be unavailable intermittently between 5:00 p.m. and 5:30 p.m. If you cannot access Blackboard, wait 30 minutes and try logging in again. If you continue to have issues logging in, please call the ITS Help Desk at 618-650-5500.

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Blackboard Discussion Board Issue

August 18, 2014

Blackboard is currently experiencing an issue with discussion board functionality. Thank you for your patience as we work with the vendor to correct this issue.

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Faculty/Staff Blackboard Reminders for Fall

August 13, 2014

Reminders for fall:

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SIU IT Day - August 6

July 29, 2014

Southern Illinois University’s first inter-campus IT Day, hosted by SIUE, will be held on Wednesday, August 6th, from 9 a.m. to 3 p.m. in the Morris University Center.

The purpose of the event is to bring together IT employees from all three SIU campuses for a day of networking and knowledge sharing. Not only will colleagues have the opportunity to meet with IT counterparts from other campuses, they will be able to share ideas and collaborate on solutions to common issues. The day’s...

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Viewing PDF's Online

July 24, 2014

Due to the way newer versions of popular browsers are now handling the process of viewing pdf's (which causes an issue for dynamic pdf's), we have altered the way all pdf's housed on the siue.edu domain are handled so they are more accessible to everyone.

Now, when you click on a pdf link on the siue.edu domain, depending on your browser type, you will either be asked to save the pdf, save or open the pdf, or the browser will instantly download the pdf to your computer.  Then you can proce...

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Time to Request Fall Blackboard Courses

July 10, 2014

If you plan on teaching with Blackboard during the fall semester, now is the time to request a course shell. Complete the request online by choosing the appropriate option under "Blackboard Faculty Forms" at http://www.siue.edu/its/bb/.

  • Please allow 3 to 5 business days for us to process requests for new course shells.
  • Remember that all newly created courses are set to be "unavailable" at the time of their creation and cannot be seen by your students. When you deem your course ready for stud...

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Turnitin Service Unavailable on July 26

July 10, 2014

Turnitin service will be unavailable during a scheduled maintenance period on Saturday, July 26th, 2014, from 11 a.m. to 11 p.m. CST. Significant upgrades will be made to improve capacity and scalability as Turnitin service utilization grows. An announcement will appear for users within Turnitin in advance of when the system will be unavailable for this scheduled maintenance.


Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled ma...

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SIUE Streaming Server for Storing and Sharing Media

July 07, 2014

SIUE’s streaming server makes sharing audio and video more seamless by letting viewers access media via a web link regardless of the user’s access to specific AV software.

Upon request, ITS can convert most video (DVD,VHS, Hi8, MiniDV, Blu Ray) and audio formats to files that can be uploaded to the SIUE streaming server. Content must be SIUE-related and must meet Copyright and Fair Use guidelines.

ITS staff can answer questions about these guidelines at 618-650-5500 and more informatio...

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ITS Summer Training Sessions

June 10, 2014

Do you want to learn something new this summer, or improve an existing technical skill? ITS offers training workshops on Microsoft Office, Cascade Server (the University’s content management system), and many other technologies.

Visit the ITS Training page to learn more: http://www.siue.edu/its/fac_staff/training/index.shtml

If you have a question or want to request a one-on-one training session on a specific technology, please contact ITS at help@siue.edu or at 618-650-5500.

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New Video Conferencing and Recording Room in Founder’s Hall

May 19, 2014

A new video conferencing and recording room in Founder’s Hall 2321, which features a 60-inch HD LCD backlit television screen and an HD document camera for free-hand writing or object viewing, is available for instructors to use for a variety of multimedia purposes, including:

  • Transmitting and receiving high-quality video (up to 1080p)
  • Communicating live with multiple users (online and face-to-face)
  • Recording and sharing lectures, presentations, and other audio/video content
  • Interac...

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Cascade Upgrade Complete

May 12, 2014

The new version of Cascade Server, the University's web content management system, contains several new features and enhancements such as:

  • User Interface Improvements
  • Updated HTML Source Editor
  • File Upload Improvements
  • Relationships
  • Customizable Dashboard
  • Saved User History
  • Smart Version Comments
  • Improved Mobile Experience

For more detailed information on the new features, visit the link below:
http://www.siue.edu/its/web/cascade_upgrade_new_features.shtml

If you have any questions, c...

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Internet Explorer Vulnerability Fix Released by Microsoft

May 09, 2014

Microsoft has released a fix for the Internet Explorer vulnerability.  Please run Windows Update on your Windows machines to have the fix applied.

Instructions on how to run Windows Update are located here: http://www.siue.edu/its/ie-update.shtml

After the fix has been applied, you can resume using Internet Explorer.

If you have any questions, please contact the ITS Help Desk at x5500.

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Requesting Summer Blackboard Courses

May 01, 2014

Faculty planning to use Blackboard for summer courses are encouraged to request course shells as soon as possible to avoid delays. Please allow 3 to 5 business days for us to process your request. Be sure to check the ITS suggested "Start of Semester Activities" web page to get a smooth start on your summer course. For more information, contact ITS at ftc_help@siue.edu.

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