Danielle
N. Goodall
Contact
information and references are available on request
EDUCATION:
|
Associates in Science Major: Business Administration Lincoln Land Community College Graduated
May 2008 |
Bachelor’s in Business Administration
Specialization: Human Resources Management Southern Illinois University-Edwardsville Expected Graduation: Fall 2011 |
CUSTOMER SERVICE EXPERIENCE:
Customer Service
Representative-AT&T-Springfield, IL- Summer 2008-2009
Answering various questions about invoices, new
products & services
Providing exceptional customer service to AT&T 72
million customer base.
Being a customer advocate and creating desirable
solutions for the client and company to reduce churn.
Cashier-Dick’s Sporting Goods-Springfield,
IL-Winter 2007-2008
Assists customers on the phone and in person with
questions and concerns with great courtesy.
Aiding
in solving customer problems with company polices.
Having
general knowledge of the store and products
Student
Office Clerk- SIUE: School of Nursing- Community Nursing Services- Fall 2009- Spring
2010
Completing various office
duties such as, but not limited to filing, answering phones, data entry, and
scheduling.
Student
Office Clerk- SIUE: Facilites Management: Summer
2010-Present
Completing various office such
as entering and coding purchases, filing, data entry, and payroll reports.
ADDITIONAL EXPERIENCE:
Materials Technician-Memorial Medical
Center-Springfield, IL 2005-2007
Delivering medical
product to patients and medical staff in a timely manner.
Training
new employees and ensuring that they learn the skills that are needed to
complete work tasks.
Demonstrating proper etiquette when speaking to
nurses, physicians, and other medical staff.
Room Service Expediter- Memorial Medical
Center-Springfield, IL 2001-2005
Examining the quality and accuracy of each patient’s
food tray.
Training new staff members.
Keeping staff members on task and efficient.
AFFILIATIONS, HONORS and SKILLS
Alpha Phi Omega Pledge
Class President Fall
2009
Alpha
Phi Omega Historian Spring 2010
Alpha
Phi Omega President Fall 2010