Roles & Responsibilities
What The Faculty Ombuds Service Does
- Provides a confidential, impartial and informal dispute resolution process which recognizes the rights and interests of all parties
- Assists faculty with interpersonal or academic issues and operates independently of any administrative unit as an alternative or supplement to formal grievance procedures
- Listens and discusses questions, concerns and complaints
- Helps identify and evaluate various options to address concerns
- Provides assistance in obtaining answers to questions, as well as information about University policies and procedures
- Opens channels of communication
- Serves as a neutral third-party in conflict resolution
- Attempts to resolve problems informally by mediating disputes to seek a solution which is equitable to both parties and which adheres to University policies and procedures
What The Faculty Ombuds Service Does No Do
- Does not keep records
- Does not participate in formal grievance procedures
- Does not render judgment or make decisions on issues
- Does not receive official "notice" for the University about grievances, complaints or concerns
How Might The Faculty Ombuds Help?
- By carefully listening and facilitating analysis of a complicated situation
- By working with faculty to identify and clarify options
- By seeking information in response to questions regarding University policies and procedures
- By mediating disputes
- By referring faculty to relevant university resources and problem-solving channels.
