Healthlink, Coventry, and Delta Dental update
Posted June 6, 2018
This email serves as a follow-up to the email that was sent below regarding final bills and collection notices. As a reminder, HealthLink is only assisting with final bills and collections notices. They will not assist with documentation that is a bill or reminder of a bill.
In addition, our office has made contact with two additional vendors that are willing to assist with final bills/collections notices.
1. Employees that have Coventry and receive these notices should call 1-800-431-1211. The Coventry customer service representative will work to resolve the issue.
2. Employees that have issues with dental services should follow the information below for Delta Dental:
- Members should not send bills to Human Resources or Delta Dental.
- If the amounts charged by network dentists are for items bulleted below, members should not contact Customer Service.
- Members should contact customer service only if: 1) services were rendered by a network dentist and if 2) the network dentist is charging “up front” (fees other than those listed above).
- Customer Service#: 1-800-323-1743, press 5
- Delta Dental is willing to assist by contacting network dental offices to verify if they are billing “up front” for services or pending payments.
- Applicable deductible
- Services not covered by the plan
- Amounts greater than the member’s Schedule of Benefits but up to the dentist’s contracted network amount
- Any amounts exceeding the annual benefit maximum
Please keep in mind that network dentists are able to bill for the member portion only. In accordance with the Delta Dental network dentist agreement, State of Illinois Group Dental Plan members who receive services from Delta Dental network dentists cannot be charged upfront for any other amounts other than those listed above.
