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Gertrude P. Pannirselvam received her Ph.D. in Operations Management from the Arizona State University. She holds an MBA from the University of New Hampshire and a Bachelor of Engineering from PSG College of Technology, India. She is currently an Associate Professor of Management at Southern Illinois University at Edwardsville.
Her research and teaching interests include quality management, operations strategy, process analysis, facilities design, and scheduling. She is especially interested in the measurement of quality and customer satisfaction. She has published articles in these areas in the Journal of Operations Management, International Journal of Quality and Reliability, Productivity and Quality Management Frontiers, IIE Solutions, as well as in the Proceedings of Decision Sciences Institute Meetings.

Dr. Pannirselvam has worked in the Indian automobile and cable industries.  She was involved primarily in process design and production and materials planning activities.  She has consulted with a number of manufacturing firms in process design and improvement. Dr. Pannirselvam is a member of the Decision Sciences Institute, Production and Operations Management Society, and the Institute for Operations Research and Management Science. She serves on the Review and Advisory Board for International Journal of Integrated Supply Chain Management and on the Editorial Board of the Quality Management Journal.

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