Faculty Senate

Faculty Ombuds

Located at Rendleman Hall, Room 2225

Phone: 650-3238

The Faculty Ombuds are available to serve as neutral listeners, information sources, and intermediaries in informal dispute resolution. We strive to provide a comfortable, confidential, and impartial environment in which to discuss problems and concerns. The Faculty Ombuds (Seran Aktuna and Mary Sue Love) will be keeping the following open office hours for walk-in visits during the Fall 2013 term in Rendleman Hall, Room 2225:

Spring Term 2014

Ombuds Office Hours

Please call us at the ombuds office (extension 3238) or contact us at our offices (Seran: saktuna@siue.edu, extension 2148, and Mary Sue: marlove@siue.edu, extension 2733) to set up a meeting.

Spring 2014 Hours:

Mondays 11:30-1:30 (Mary Sue)

1:30-2:30 (Seran)

Tuesdays 10:00-12:00 (Seran)

Wednesdays 11:30-2:30 (Mary Sue)

Thursdays 1:00-3:00 (Seran)

If you would like to meet at other times, please call us at 650-3238 or on our office phones given below to set up an appointment.

Seran Aktuna

phone: 650-2148

saktuna@siue.edu

Mary Sue Love

phone:650-2733

marlove@siue.edu

As always, we are also both available at other times; just contact us at one of the numbers listed, or via email, to set up an appointment at some mutually convenient time.

Our report on last year's activity in the Ombuds Office can be found (along with other general information about the office) at the Faculty Ombuds Service website:

If you want to talk, we're here to listen . . .

WHY:

The Faculty Ombuds Service was established in AY 2001-2002. The two faculty ombuds serve as neutral listeners, information resources, and intermediaries, and provide full and part-time faculty and administrators on the SIUE campuses with an option other than formal grievance procedures for resolving conflicts.
The assumptions for the Faculty Ombuds Service are as follows:
- To recognize that conflict is an inevitable part of organizational life.
- To recognize that conflict can harm organizational unity when it is silenced, ignored or denied.
- To ensure, through the services of trained Ombuds faculty, that when conflict arises, all parties, regardless of position, have an avenue for dealing with conflict.

WHAT THE FACULTY OMBUDS SERVICE DOES:

Seeks to provide a confidential, impartial, and informal dispute resolution process which recognizes the rights and interests of all parties
Assists faculty with interpersonal or academic issues and operates independently of any administrative unit as an alternative or supplement to formal grievance procedures
Listens and discusses questions, concerns, and complaints
Helps identify and evaluate various options to address concerns
Provides assistance in obtaining answers to questions as well as information about University policies and procedures
Opens channels of communication
Serves as a neutral third-party in conflict resolution
Attempts to resolve problems informally by mediating disputes to seek a solution which is equitable to both parties and which adheres to University policies and procedures

WHAT THE FACULTY OMBUDS SERVICE DOES NOT DO:

Does not keep records
Does not participate in formal grievance procedures
Does not render judgment or make decisions on issues
Does not receive official "notice" for the University about grievances, complaints, or concerns

HOW MIGHT THE FACULTY OMBUDS HELP:

By carefully listening and facilitating analysis of a complicated situation
By working with faculty to identify and clarify options
By seeking information in response to questions regarding University policies and procedures
By mediating disputes
By referring faculty to relevant university resources and problem-solving channels

CODE OF ETHICS of The International Ombudsman Association

The ombudsman, as a designated neutral, has the responsibility to maintain strict confidentiality concerning matters that are brought to his/her attention unless given permission to do otherwise. The only exceptions, at the sole discretion of the ombudsman, are where there appears to be imminent risk of serious harm.

The ombudsman must take all reasonable steps to protect any records and files pertaining to confidential discussions from inspection by all other persons, including management.

The ombudsman should not testify in any formal judicial or administrative hearing about concerns brought to his/her attention.

When making recommendations, the ombudsman has the responsibility to suggest actions or policies that will be equitable to all parties.

WHERE TO CONTACT US:

The Faculty Ombuds Service is located in 2225 Rendleman Hall. If possible, please call 650-3238 to make an advance appointment. Office hours for the current semester are posted on this website and on our door. We would also be glad to set up an appointment at any other mutually convenient time.

Please feel free also to contact us at the following locations:

Seran Aktuna
English Language and Literature
Peck Hall 2221, Box 1431
650-2148
saktuna@siue.edu

Mary Sue Love
Management & Marketing
Founders Hall 2137, Box 1100
650-2733
marlove@siue.edu

We strive to provide a comfortable, confidential, and impartial environment in which to discuss your problems and concerns. If you want to talk, we're here to listen…………