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Getting to Yes, Negotiating Agreement Without Giving In, by Roger Fisher and William Ury.
Emotional Intelligence, Why It Can Matter More Than IQ, by Daniel Goleman
Essentials of Negotiation, by Roy J. Lewicki, Bruce Barry, David M. Saunders
The Dynamics of Conflict Resolution, A Practitioner's Guide, by Bernard Mayer
Difficult Conversations, How to Discuss What Matters Most, by Douglas Stone, Bruce Patton,
and Sheila Heen
The Art and Science of Communication: Tools for Effective Communication in the Workplace, by P.S. Perkins
Culture and Conflict Resolution, by Kevin Avruch
Effective Communication: Get your message across and learn how to listen, by Steve Shipside
Nonviolent Communication: A language of compassion, by Marshall Rosenberg