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These books are available to check out from the Ombuds Office:

On Negotiation

Getting to Yes, Negotiating Agreement Without Giving In, by Roger Fisher and William Ury.

Emotional Intelligence, Why It Can Matter More Than IQ, by Daniel Goleman

Essentials of Negotiation, by Roy J. Lewicki, Bruce Barry, David M. Saunders

The Dynamics of Conflict Resolution, A Practitioner's Guide, by Bernard Mayer

Difficult Conversations, How to Discuss What Matters Most, by Douglas Stone, Bruce Patton,

and Sheila Heen

On Communication

The Art and Science of Communication: Tools for Effective Communication in the Workplace, by P.S. Perkins

Culture and Conflict Resolution, by Kevin Avruch

Effective Communication: Get your message across and learn how to listen, by Steve Shipside

Nonviolent Communication: A language of compassion, by Marshall Rosenberg

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