The answer to this question is generally one of several things:
The answer to this question is generally one of four things:
Although Blackboard will work on both wired (Ethernet) and wireless (WiFi) connections, it is strongly recommended that students use a secured wired connection when taking tests or submitting assignments. Using Blackboard over a wireless connection can result in a dropped signal, which may kick students out of a test or assignment submission causing them to lose any unsaved data. If students must use a wireless connection, make sure that it is trusted and reliable, such as the SIUE eduroam network.
Note: Free WiFi hotspots from locations such as Starbucks, McDonalds or Panera are typically unsecured and are not an appropriate place to take exams or submit assignments. Students may be unable to submit tests or assignments using an unsecured WiFi hotspot due to dropped connections.
There are several possibilities, depending upon how those files were submitted:
If you do not have Microsoft PowerPoint on your computer, download and install Microsoft Office 365 (free of charge for enrolled SIUE students). If you do not already have the appropriate media viewer installed on your computer, you will need to download it. See the plug ins section of our Recommended Software page for links to the most commonly used plug-ins. Opening a PDF document requires Adobe Reader.
Blackboard will work on both wired (Ethernet) and wireless (WiFi) connection. It is strongly recommended that students use a secured wired connection (needing a password to access) when taking tests. If taking the test on a wireless (WiFi) connection, a drop in signal may kick the student out of the test. If students must use wireless connection, make sure that it is a secured connection (requiring a password to access). Students may be unable to submit tests or assignments using a non-secured WiFi. Note: Free WiFi from locations such as Starbucks, McDonalds or Panera is most likely non-secure and therefore not an appropriate place to take exams or submit assignments.
Some firewalls may block Blackboard. If you are trying to use Blackboard at work and cannot connect, please ask your company's IT staff about their firewall settings.
Open a supported internet browser, and type in the address for Blackboard: http://bb.siue.edu. Users must begin the login process from that authentication point; they cannot bypass that page and go directly to the login page itself.
Most laptops and computers manufactured within the last 5 years will be sufficient for use with Blackboard. You should not rely on a mobile device (phone, tablet, etc.) to participate in online learning.
You may need a sound card, speakers, or a video card. Most computers have these items included. For those courses using Zoom for live meeting, a microphone and headset will be required for full use of the software. Other software needs include:
In addition, you may need one or more of the following plug-ins, depending upon the type(s) of materials your instructor is including in your course:
The course navigation within each Blackboard 9.1 course includes a "Help" link. Click on that link to access "Blackboard Help for Students." You may find additional help by searching the ITS Knoweldgebase.
School of Nursing students who need information on or assistance with their portfolios should consult this resource site.