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Civil Service Position CS14-39
October 17, 2013

Position Title
Office Support Associate

Hiring Unit
College of Arts and Sciences Undergraduate Advising

Job Description/Responsibilities
The purpose of this position is to provide administrative support to the Coordinator and Academic Advisors with office and clerical duties.  This position serves as the front desk coordinator for this busy student service office.  CAS Undergraduate Advising serves students with majors and minors within the College of Arts and Sciences.

Duties and responsibilities include but are not limited to:

  • Answering telephones, relaying calls and voicemail messages to appropriate staff members.
  • Greeting visitors and setting general mood for office.
  • Screening telephone calls and visitors to determine needs and personally handles routine inquires, requests or problems.
  • Answering correspondence and phone inquiries gathering information from available resources.
  • Training and supervising new student workers in unit procedures and tasks.
  • Communicating assignments to others in office (specifically student workers), giving instructions and explaining procedures to be followed. 
  • Reviewing or spot checking work for accuracy and acceptability.
  • Keep track of all new major/minor declarations entering and leaving the College, and send documents to respective advisement offices when student changes major and/or minor.
  • Assign advisors in the student information system, run weekly list of majors and minors, and notify Coordinator and advising staff of any changes to advising caseload.
  • Keeping office staff informed of status of work in progress, changes in work load, problems meeting work schedules, anticipated vacancies and similar matters.

The Office Support Associate position may be assigned additional related duties and responsibilities in support of the department’s mission and goals.

Minimum Qualifications

  1. High school graduation or equivalent; and
  2. Any one or combination totaling eighteen (18) months from the following categories:
    (a) work experience performing routine clerical/office support work, including use of computer systems
    (b) vocational training that provided a knowledge of generally accepted clerical procedures
    (c) college or university course work in Office Occupations, Business Administration, Business Education, or closely related fields  
         30 semester hours = eighteen (18) month
    (d) college or university course work in any curriculum
         48 semester hours = eighteen (18) months; and
  3. Ability to keyboard accurately at a rate of 40 w.p.m.

Illinois residency required


$1967 per month 

Application Process
This position is a current civil service vacancy at Southern Illinois University Edwardsville.  Applicants compete by examination.  If you are interested in applying for this position, please complete and submit a Civil Service application to the Office of Human Resources.  Examination appointments are required. NOTE: Some positions may be represented by a union and may require union dues. 

Qualified applicants must submit a Civil Service application http://www.siue.edu/humanresources/forms/pdf/APPLICATION_FOR_CIVIL_SERVICE_EMPLOYMENT.doc (required), detailed resume and unofficial transcripts to: 

     Southern Illinois University Edwardsville
     Office of Human Resources
     Campus Box 1040
     Edwardsville, IL  62026-1040

Or email your Civil Service application (required), resume and unofficial transcripts to:  civilserviceapplications@siue.edu.

Only one Civil Service application is required to be completed per year. Please use only one application to apply for multiple positions. The Office of Human Resources will not contact applicants that do not meet the minimum qualifications listed.  If qualifying by education, you must submit your transcript at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application.  Applicants will be subject to a background check and/or drug screening prior to an offer of employment. 

For more information please visit the Office of Human Resources website at www.siue.edu/humanresources or call Civil Service Testing at 618-650-2190.

Application Deadline
October 31, 2013


SIUE is a state university - benefits under state sponsored plans may not be available to holders of F1 or J1 visas.

Applicants will be subject to a background check prior to an offer of employment.  Southern Illinois University Edwardsville is an equal opportunity employer and will not discriminate against any person on the basis of race, national origin, religion, disability, age, marital status, sex, sexual orientation or veteran’s status in violation of Title VII.

The SIUE Annual Security and Fire Safety Report is available online at http://www.siue.edu/securityreport.  The report contains campus safety and security information, crime statistics, fire safety policies, and fire statistics for the previous three calendar years.  This report is published in compliance with Federal law, titled the “Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act” and the Higher Education Opportunity Act also known as the “Campus Fire Safety Right to Know.”  For those without computer access, a paper copy of the report may be obtained, with a 24-hour notice, from the Office of the Vice Chancellor for Administration, Rendleman Hall, Room 2228, 618-650-2536.


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