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Installation Instructions

The file you download is named "StudyMateCampus2.exe". Locate the file on your hard drive and double-click it to start the StudyMate Author installation program. During the installation process you will be asked to enter the name of the institution, the local support contact, and the installation password. The information must be entered EXACTLY as follows:

Institution Name: Southern Illinois University
Local Support Contact (s):

Fred Rippeto jrippet@siue.edu

Ann Emmanuel aemmanu@siue.edu

Installation Password:
ZB221396423-332313667

(Password valid through: July 31st 2012)

We recommend that you accept the default settings for where the program is installed.

Our license DOES permit you to install a copy of the StudyMate Author software on a home computer. However, you are not permitted to provide the Respondus software or the password information to anyone who is not affiliated with our institution. Such an action is a violation of our licensing agreement with Respondus. The StudyMate Author download is only available through an SIUE IP address. Download a copy of the software and the installation instructions to a portable device while on campus and install the software from that device at home.

Our license is renewable on August 1st each year, at which time the most current licensing information is posted here for use in updating the license on StudyMate Author software already installed on your office or home computer.

It's important to note that you are not able to download the software directly from the StudyMate Author website, nor are you able to use the password listed above to activate a copy previously downloaded from their site.

Context-sensitive help is available throughout the StudyMate Author program by pressing the F1 key. It is also available by selecting "Help" from the pull-down menu on the toolbar.

If you have questions or problems using the StudyMate Author software, you should first consult the online help or StudyMate User Guide. If you are still unable to resolve your problem, direct your questions to Information Technology Services, e-mail: ftc_help@siue.edu

Our license with Respondus, Inc. does NOT permit instructors to obtain support directly from Respondus, Inc. If our staff is unable to solve a particular question or problem, we will contact Respondus, Inc. on your behalf.

We hope you will take advantage of this opportunity and that you find the StudyMate Author software useful.

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