E-ID PASSWORD RULES

You must comply with the following criteria in order to change your password:

• A password must be at least 7 characters (letters or numbers) but no more than 8 characters.
• A password must contain at least five unique characters.
• A password must contain at least one letter (A-Z or a-z) and at least one number (0-9). Passwords are case sensitive.
• A password cannot be a person's name, an e-ID or any word found in the dictionary.
• A password cannot be any of the following spelled backwards: a person's name, an e-ID or any word found in the dictionary.
• A password cannot have a repeating pattern (e.g., ababab or abcdefg).
• A password cannot have a pattern like "ccNNNNNNc" where "c" represents any character and "N" represents any number. These are National Insurance numbers and are widely known on the web.

Effective January 2003, you may also create a "secret phrase" and a "clue" to help you remember your "secret phrase". If you forget your password, but can successfully recall your "secret phrase" (with or without the help of your clue), you will be be able to retrieve your password using the e-ID web site. The following guidelines should be used to develop your "secret phrase" and "clue":

• The secret phrase must be at least four words long and should be something that is meaningful to you.
• Choose a clue small enough to help you remember the secret phrase, but not so detailed that someone could guess the secret phrase.
• For example, the secret phrase might be "My favorite pet's name" and the clue might be "Muffy".

If you need additional information after consulting this source, you are encouraged to contact the Customer Support Center at (618) 650-3739.