Blackboard Collaborate is a web conferencing tool that allows users to share information and ideas, such as PowerPoint slides, desktop content, and web pages, in a live, synchronous environment. Collaborate offers full audio and video capabilities, public and private chat, as well the ability to poll or quiz participants in real time. In addition to live online meetings, Blackboard Collaborate can also be used to record lectures or activities for participants to view at a later time. Audio and video from these recorded Blackboard Collaborate sessions can be exported to a local computer or used externally with a variety of mobile devices and media players.
To get an overview of the Blackboard Collaborate environment and available features, watch this video tutorial. (As with other web conferencing software, you will be prompted to download and run a file in order to launch the recording. If you need assistance with this process, please call the ITS Help Desk at 618-650-5500.) To make sure your system is up to date before launching a Collaborate session, run through the first-time user page.
For more information about using Blackboard Collaborate as a moderator or participant, visit the following resources:
System requirements: Before launching a session, visit Collaborate's automatic system check page, which automatically detects your operating system and browser to make sure your computer meets the basic requirements. This page will walk you through the steps necessary to launch a session, such as updating your browser.
Blackboard's On-Demand Learning Center offers quick tutorials for solutions to common Collaborate issues.
If you encounter a problem and would like personal assistance, call the ITS Help Desk at 618-650-5500 or email email@example.com. Be sure to include a full description of the problem and, if relevant, the error message generated by your browser or computer.
If you encounter an issue that requires immediate assistance outside of ITS office hours, notify Blackboard Collaborate via phone, chat, or trouble ticket. If you are submitting a trouble ticket, please add firstname.lastname@example.org to the recipient list so that our technicians will be aware of the problem. Blackboard Collaborate's support page is another resource for technical assistance and is available 24/7.
Collaborate can be used outside of Blackboard with the Session Administration System (SAS). This system enables SIUE faculty and staff to offer sessions through Collaborate, such as online office hours or virtual presentations, without using an academic course shell in Blackboard. Read more about SAS or contact ITS at 618-650-5500 or email@example.com with any questions.