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Information Technology Services
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Blackboard Collaborate

Bb Collaborate Web Conferencing

Content Management (Plan and Publish)

Mobile Web Conferencing App

Session Administration System

Technical Support

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Bb Collaborate (Web Conferencing)

Blackboard Collaborate provides a web conferencing environment allowing moderators to upload and share PowerPoint slides, content on their desktop, and/or web sites with their students. This includes full audio and video capabilities, public and private chat, as well the ability to poll or quiz session participants. In addition to its availability for use in a synchronous online session, Blackboard Collaborate can also be used to record lectures for students to view recorded archives asynchronously. Audio and video from these recorded Bb Collaborate sessions can be exported to a local computer or used externally with a variety of mobile devices and media players.

Select the link below to access a recorded session, created with Blackboard Collaborate, that provides an overview of the Blackboard Collaborate environment. Note that you will be prompted to download and run a file in order to launch the archived presentation.

Record a Class Lecture

Use Bb Collaborate to pre-record class lectures or other course materials such as a course overview or welcome video for online classes.

Additional Resources

ITS offers regular training sessions on Bb Collaborate. View a list of upcoming training and/or sign up for a session on the Blackboard Training page.

Content Management

Blackboard Collaborate includes two desktop applications for managing content and recordings.

Plan (pre-session)

Collaborate Plan provides a canvas in which moderators can fully map out and build content for their web conference in advance instead of having to upload materials while in an active session. This program enables users to organize and package content and activities before the real-time Blackboard Collaborate web conferencing session, automating routine tasks and allowing instructors to focus on delivering material, facilitating interaction, and optimizing the online learning experience. One of the advantages to the program is that the Plan file becomes part of the Bb Collaborate session; content uploaded directly to a session using the Load Content button is not available after the session is ended and therefore needs to be added again the next time the session is accessed.)

To download Plan:

http://www.elluminate.com/Other/Download_Plan!_V2/?id=150

Additional Resources

Publish (post-session)

Collaborate Publish affords a method of saving recorded multimedia and/or audio archives in a variety of formats (e.g. AVI, WMV, MP3). Publish creates portable, reusable learning content from Blackboard Collaborate web conferencing session recordings as industry-standard movie and audio files or standalone multimedia recordings, all of which can be viewed without an Internet connection.

To download Publish:

http://www.elluminate.com/Other/eLearning_Publish!/?id=357

NOTE : The ability to publish multimedia and/or audio files is now available inside of Blackboard. On the Recordings tab of Bb Collaborate, there are columns where you can elect to convert the recording into an audio (MP3 only) and/or video (MP4 only) file. To begin the conversion process, click the Convert link in the Audio or Video column. A message will appear at the top of the screen confirming that the recording is being converted. Once the conversion is completed, the Convert link will change into a Play button. Click this button to play or download the converted file.

publish option in Bb LMS

Additional Resources

Mobile Web Conferencing App

With Bb Collaborate Mobile Web Conferencing, students are able to join synchronous sessions or view recorded sessions from their phone or mobile device. This app allows users to view the display area (presentation slides, application sharing, or web tour), communicate with session members using voice and/or text capabilities, and use other tools (polling, hand raising, emoticons, and breakout rooms) to participate in the session.

There is no additional setup required during the session creation process for Bb Collaborate sessions that are accessible via this app. If students are Bb via a browser on a mobile device, the app will open automatically when they click the link for the Bb Collaborate session. If students are accessing Bb using the Bb Mobile Learn app, instructors will need to provide a link to the Bb Collaborate session (as a web link) in a content area in order for the students to be able to launch the session using the Mobile Web Conferencing app (true Bb Collaborate links are not accessible in the Bb Mobile Learn app). Instructors can also put a link to the Bb Collaborate session in the Course Calendar or Announcements, both of which can be viewed on mobile devices with either a browser or the Bb Mobile Learn app.

At this time, the mobile app is available only for the iOS and can therefore only be used on an iPhone, iPod Touch, or iPad.

To download the Bb Collaborate mobile app:

http://itunes.apple.com/us/app/blackboard-collaborate-mobile/id546742528?mt=8 (iPhone or iPod Touch)

http://itunes.apple.com/us/app/blackboard-collaborate-mobile/id546742528?mt=8 (iPad)

Session Administration System (SAS)

Blackboard Collaborate also provides a web conferencing environment that exists separate from the Bb-integrated tool. This resource, the Session Administration System (SAS), enables SIUE faculty and staff to offer sessions in Bb Collaborate that are not connected to an academic course. These types of sessions might include online meetings and job interviews, continuing education opportunities (individual offerings or multi-session courses), and outside lecturers. Sessions created using SAS can be limited to enrolled participants or open to the public.

SIUE faculty or staff interested in accessing SAS for use with their school/college/department/organization should contact ITS at ftc_help@siue.edu to schedule a consultation.

The same functionality exists in both the Bb-integrated Bb Collaborate sessions and SAS sessions. The main difference is that the moderator and participant roles in the Bb-integrated Bb Collaborate are pre-assigned based on instructor and student status, respectively, something that is not true of the roles in SAS. Five different user roles exist in the SAS and each role is defined by its unique responsibilities and user privileges. The relationship between these user roles is hierarchical (Manager --> Administrator --> Supervisor --> Moderator --> Participant). The privileges associated with these roles are listed below. Click here for additional details about the SAS roles.

Manager

The Manager is the overall administrator of the Blackboard Collaborate SAS. ITS occupies the role of Manager for SIUE. The main function of the Manager is to create user accounts for Administrators. The Manager has all SAS privileges available to Administrators and Supervisors, as well as the additional privilege to customize the Blackboard Collaborate environment.

Administrators

The Manager is responsible for creating Administrator accounts. Administrators' main functions include administrating user accounts (Supervisors, Moderators, and Participants) and creating sessions (Meetings, Courses, and Drop-Ins).

Supervisors

The Manager or Administrators is responsible for creating Supervisor accounts. Supervisors can enroll Participants into Courses and create and manage Meetings (but not Courses or Drop-Ins). Although Supervisors cannot actually create Participant accounts, Supervisors are responsible for managing Participant accounts.

Moderators

The Manager or Administrators is responsible for creating Moderator accounts. Moderators typically (but not necessarily) act as session leaders (teachers of Courses, supervisors of Drop-Ins, or chairs of Meetings). As with the moderator in the Bb-integrated Bb Collaborate, the Moderator in the SAS has full rights and control of the Bb Collaborate environment.

Participants

The Manager or Administrators can create multiple Participant accounts. Participants' use of the SAS is very limited; they can log in to attend sessions, play recorded sessions, and manage their user profile information. Registered Participants may or may not be granted the chair privilege for a Meeting session (a privilege granted in-session by the Moderator). Note that a user does not have to have a participant account to join a SAS session.

Select the link below to access a recorded session, created with Blackboard Collaborate, that provides an overview of the SAS. Note that you will be prompted to download and run a file in order to launch the archived presentation.

Additional Resources

Technical Support

Collaborate Tech Support Icon

Comprehensive knowledge bases for many Bb Collaborate products are also accessible from the main Bb Collaborate support page. If a solution to the problem cannot be found in the knowledge base(s) or in the Bb Collaborate documentation, SIUE instructors and students needing technical Bb Collaborate support should send an email to ftc_help@siue.edu. Be certain to include a full description of the problem and, if relevant, the error message generated by your browser or computer.

Since ITS might be unable to resolve your problem, Bb Collaborate offers 24/7 support to supplement our local service. In order to receive assistance, notify Bb Collaborate (via phone, chat, or trouble ticket) of the problem you are having, making certain to mention the specific product.