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Front Desk
The Front Desk of Bluff, Evergreen, Prairie, and Woodland serve as a security function. The desks are situated in a fashion that allows them to view the only entrance and exit that residents are permitted to utilize. Residents must use their Cougar card to swipe into the building and gain access 24 hours a day.
The front desk staff answers the phone all hours of the day and night and can assist residents with their needs. The Desk Managers can contact RAs on duty if there is a building issue that staff needs to respond to.
Cougar Village Commons staffs the front desk until midnight. The Commons desk staff serves primarily as a resource than security function due to the fact that Cougar Village buildings do not all share a common entrance.
Building Staff
University business hours are 8am – 4:30pm.
After business hours Desk Managers can be found at the Front Desk or Commons Desk. A professional staff member and RAs in all areas will be on duty and accessible via radio until business hours the following day. There is never a time of day that a resident should have trouble contacting staff.
Residents can also contact SIUPD (Police Department) by using their non-emergency number: 618.650.3324.
Building Maintenance
In order to ensure our housing facilities remain in great condition there are staff members that make consistent rounds in the facilities and report any issues to University Housing Facilities Management.
Every facility has a Building Service Worker (BSW). The BSW's are responsible for vacuuming, taking out the trash, cleaning public areas and communicating with the Hall Directors about the condition of the facility. BSWs are not responsible for:
Emergency Response
Emergency response comes in the form of natural disasters and other threats from the community.
Recent happenings in the field of Higher Education have led to Universities remaining on high alert about student issues that can affect the larger University community. SIUE has methods in place to alert students and staff to campus emergencies and related procedures.
Please see the following website for the university response to natural disasters and other threats. http://www.siue.edu/e-lert/
