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International Insurance Frequently Asked Questions

1. I HAVEN'T RECEIVED A NEW INSURANCE CARD YET. WHEN WILL I RECEIVE IT?
2. I LOST MY INSURANCE CARD. CAN I GET ANOTHER ONE?
3. WILL I RECEIVE A NEW INSURANCE CARD FOR THE SPRING SEMESTER?
4. WILL I BE REIMBURSED FOR ANY LABS OR PRESCRIPTIONS THAT I RECEIVED AT HEALTH SERVICE?
5. IS VISION INSURANCE INCLUDED?
6. IS DENTAL INSURANCE INCLUDED?
7. I NEED A CHEST X-RAY BECAUSE I HAD A POSITIVE QUANTIFERON TEST. IS THIS COVERED BY MY INSURANCE AND WILL I GET REIMBURSED?
8. I HAVE MY OWN INSURANCE. DO I HAVE TO PURCHASE THE SCHOOL'S INSURANCE?

1. I HAVEN'T RECEIVED A NEW INSURANCE CARD YET. WHEN WILL I RECEIVE IT?

United Healthcare only provides electronic cards. You will receive a welcome email from United Healthcare letting you know how to obtain your insurance card. You will need to create an account at https://www.uhcsr.com/MyAccount and then you can view or print your ID card.

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2. I LOST MY INSURANCE CARD. CAN I GET ANOTHER ONE?

After creating an account at https://www.uhcsr.com/MyAccount, you can view or print your ID card.

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3. WILL I RECEIVE A NEW INSURANCE CARD FOR THE SPRING SEMESTER?

Returning students will use the same card they used in the fall semester. Only new students will need to print a new card for the spring semester.

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4. WILL I BE REIMBURSED FOR ANY LABS OR PRESCRIPTIONS THAT I RECEIVED AT HEALTH SERVICE?

You can submit a claim form, which is available online at https://www.uhcsr.com/insurance-forms. Labs will go towards your $400 deductible. Once you have reached your deductible, you will be reimbursed for any labs. Students are required to pay a copayment for any prescriptions. Copays range between $10 and $50. After you have paid the copayment, the insurance company will pick up the remaining amount for your prescription.

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5. IS VISION INSURANCE INCLUDED?

Vision insurance is not included in the plan. However, United Healthcare does have a discount program called United Health Allies Discount Program. Information is available at https://siue.myahpcare.com/ under Quick Links.

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6. IS DENTAL INSURANCE INCLUDED?

Dental insurance is available to purchase separately. Information is available at https://siue.myahpcare.com/. On the right side of the page, click on “Cigna Dental (Enroll for DENTAL ONLY). Enter your coverage information. Uncheck the “Medical” box under Product Selection. Click on “Find the Plans” and choose the one that works best for you.

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7. I NEED A CHEST X-RAY BECAUSE I HAD A POSITIVE QUANTIFERON TEST. IS THIS COVERED BY MY INSURANCE AND WILL I GET REIMBURSED?

This is covered by the insurance and it would go towards your deductible.

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8. I HAVE MY OWN INSURANCE. DO I HAVE TO PURCHASE THE SCHOOL'S INSURANCE?

All students holding F-1 and J-1 visas will be automatically enrolled in the SIUE Health Insurance plan. If you are a domestic student, you are currently not required to enroll. If you are sponsored by your home government and have a comparable policy that meets or exceeds the insurance requirements in the SIUE policy or you are enrolled in a U.S. employer-provided group health plan that meets or exceeds the insurance requirements in the SIUE policy, please submit a waiver request at siue.myahpcare.com. Instructions are available at the Health Service office.

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Thank you for your reviewing these FAQs. For more complete information, please go to http://www.siue.edu/healthservice/international.shtml and https://siue.myahpcare.com.
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