Posting No: GS14-3046
Hiring Unit: Office of Student Financial Aid
Job Description: Assist the Office of Student Financial Aid Client Service Unit in providing financial aid services to students, faculty, staff, and visitors during the day and some evenings and Saturdays. Provide general receptionist duties as well as both general and specific financial aid information and assistance to clients. Coordinate the walk-in advisor process. Ensure that all publications are stocked and neat in the racks, notifying the advisor responsible when ordering is necessary. Assist the advisor responsible for maintaining posted scholarship information. Other duties as assigned. Hours will include day and two evenings (Monday and Thursday) until 6:30 p.m. and the Saturday before each term begins.
Qualifications Required: Must be admitted into a graduate program at SIUE. Strong communication skills, customer service experience and a quality service viewpoint are required. Preference will be given to students who have received/are receiving Federal TitleIV and/or State financial aid; knowledge of SIUE policies and procedures is helpful. Must be mature, reliable, responsible and flexible. Must be sensitive to the needs of a very diverse clientele, and to the confidentiality required of the position. Must have the ability to work effectively with office staff, with students, and with the general public. Prefer first-year graduate student enrolled in education, business, public administration, English, psychology, speech language pathology, or speech communication. Must be able to work several evenings per term as well as term breaks and some Saturday hours.
Period of Appointment: 50% appointment; renewable subject to funding and satisfactory performance.
Salary: $896.00 per month
Number of Openings: 2
Closing Date For Applications: April 15, 2014 or until positions are filled.
Submit: Letter of application, current resume and two (2) reference letters, at least one of which is from a previous employer to:
Office of Student Financial Aid
Graduate Assistant Position, Client Service
Southern Illinois University Edwardsville
Campus Box 1060
Edwardsville, IL 62026-1060