Sales Service Guide
Sales Service is work that is not routine maintenance but is requested by a campus department. Work is completed by Facilities Management and billed to the department.
| Billing |
| Custodial Service |
| Customer Service |
| Design & Engineering |
| Grounds & Moving |
| Heating, Cooling & Building Access |
| Key Control |
| Repairs & Renovations |
For a list of Estimating Rates Click on: http://www.siue.edu/facilities/labor/estimating.shtml
For a list of Standard Charge Rates click on: http://www.siue.edu/facilities/labor/rates.shtml
For billing inquiries click on: http://www.siue.edu/facilities/serviceguide/billing.shtml
Billing Management Contact:
All Campus Locations: Department Business Manager
When requesting custodial services for a campus department (work not associated with routine maintenance of facilities or grounds) a Service Requisition must be completed.
Custodial Sale Services:
Custodial Sales Service Contacts:
Customer Service provides a central liaison between the campus community and Facilities Management to resolve service issues.
In addition to entering, tracking, and closing work orders, Customer Service often acts as a liaison between the department and the project coordinator on larger Service Requisitions and GIR/MODS.
Customer Service Contact:
All Campus Locations: Customer Service
The Design & Engineering Department is responsible for larger renovations, remodeling projects, and work with the Capital Development Board to oversee major changes taking place in campus buildings.
Design & Engineering Staff Services:
To view these specifications and standards click on: http://www.siue.edu/facilities/campusupdates/pdf/SIUE_DESIGN_GUIDELINES.pdf
Design & Engineering Sales Service Contacts:
Special events that involve Grounds services, such as field preparation and/or trash removal are scheduled upon request and require a Service Requisition.
Grounds & Moving Services:
Moving Procedures are available at:http://www.siue.edu/facilities/policies/moving.shtml
Grounds & Moving Sales Service Contacts:
Assistance with door access and/or temperature control for special events is scheduled upon request and requires a Service Requisition.
Heating, Cooling, & Building Access Services:
Heating, Cooling, & Building Sales Service Contacts:
Key Control issues keys for departmental personnel and door re-coring from approved authority.
Key Control Services:
For security reasons, the University door keys cannot be sent through the mail. Keys should be requested via departmental key request forms.
*Note: Departmental Key Request Forms from Key Control should be completed, approved, and forwarded to Campus Box 1039.
Door re-coring and furniture keys require a Service Requisition. Departments will be billed for these services.
All keys for the Edwardsville campus are available for pick-up on campus only. Keys may be picked up at the Bursar's office from 8am to 4pm Monday- Friday or call Key Control to make other arrangements.
Lost keys pose a risk to University personnel and property and must be reported IMMEDIATELY to University Police and Key Control. Expense to re-core is funded by the department responsible.
Price Schedule is available at: http://www.siue.edu/FACILITIES/fmlabor/estrates.htm
University Key Policies and Procedures are available at: http://www.siue.edu/policies/6f2.shtml
Interior Lock-Out Policy is available at: http://www.siue.edu/facilities/policies/lockout.htm
Key Control Management Contacts:
Upon request, Facilities Management may complete smaller renovations and maintain departmental equipment, furniture or specialized classroom equipment, etc., on a charge-back basis.
Simple requests, such as hanging a bulletin board, moving furniture, etc. must be submitted on a Service Requisition or through the E-Service Desk (for approved task code customers only).
Larger renovations that are budgeted at more than $25,000 and/or change the function of a physical space, must be submitted on a GIR/MOD form.
Repairs & Renovations Sales Service Contacts:
| URL:http://www.siue.edu/facilities/serviceguides/Sales_Services_Guide.shtml |
