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Civil Service Position CS14-62      
December 19, 2013 

Position Title
Office Support Associate

Hiring Unit
Health Services

Job Description/Responsibilities
This position serves as a primary point of contact and information resource for students utilizing Counseling and Health Services.  Employees in this position perform a variety of patient-related support functions such as establishing and maintaining medical records, initiating and completing medical forms, and coordinating arrangements for medical and mental health appointments.  They serve as an essential link between health care professionals and various services and staff.  The Office Support Associate may be assigned additional related duties and responsibilities in support of the department’s mission and goals. 

Additional Knowledge and Skills Preferred

  • Ability to remain calm under pressure while working with the public, both face to face & via telephone
  • Ability to work with persons from a variety of cultural, economic & educational backgrounds
  • Effective verbal and written communication skills; particularly in explaining rules, policies & their interpretations
  • Ability to use independent judgment and determine appropriate resources
  • Ability to work with sensitive patient/client information & maintain confidentiality
  • Ability to keyboard accurately, maintain comprehensive files electronically & ability to reconcile monetary transactions

Minimum Qualifications

  1. High school graduation or equivalent; and 
  2. Any one or combination totaling eighteen (18) months from the following categories:
    (a) work experience performing routine clerical/office support work, including use of computer systems
    (b) vocational training that provided a knowledge of generally accepted clerical procedures
    (c) college or university course work in Office Occupations, Business Administration, Business Education, or closely related fields          
         30 semester hours = eighteen (18) months 
    (d) college or university course work in any curriculum 
         48 semester hours = eighteen (18) months; and
  3. Ability to keyboard accurately at a rate of 40 w.p.m.

Illinois residency required 


$1,967 per month 

Application Process
This position is a current civil service vacancy at Southern Illinois University Edwardsville.  Applicants compete by examination.  If you are interested in applying for this position, please complete and submit a Civil Service application to the Office of Human Resources.  Examination appointments are required. NOTE: Some positions may be represented by a union and may require union dues. 

Qualified applicants must submit a Civil Service application (required), detailed resume and unofficial transcripts to: 

     Southern Illinois University Edwardsville
     Office of Human Resources
     Campus Box 1040
     Edwardsville, IL  62026-1040 

Or email your Civil Service application (required), resume and unofficial transcripts to:

Only one Civil Service application is required to be completed per year. Please use only one application to apply for multiple positions. The Office of Human Resources will not contact applicants that do not meet the minimum qualifications listed.  If qualifying by education, you must submit your transcript at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application.  Applicants will be subject to a background check and/or drug screening prior to an offer of employment. 

For more information please visit the Office of Human Resources website at or call Civil Service Testing at 618-650-2190.

Application Deadline
January 6, 2014

SIUE is a state university - benefits under state sponsored plans may not be available to holders of F1 or J1 visas.

Applicants will be subject to a background check prior to an offer of employment.  Southern Illinois University Edwardsville is an equal opportunity employer and will not discriminate against any person on the basis of race, national origin, religion, disability, age, marital status, sex, sexual orientation or veteran’s status in violation of Title VII.

The SIUE Annual Security and Fire Safety Report is available online at  The report contains campus safety and security information, crime statistics, fire safety policies, and fire statistics for the previous three calendar years.  This report is published in compliance with Federal law, titled the “Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act” and the Higher Education Opportunity Act also known as the “Campus Fire Safety Right to Know.”  For those without computer access, a paper copy of the report may be obtained, with a 24-hour notice, from the Office of the Vice Chancellor for Administration, Rendleman Hall, Room 2228, 618-650-2536.


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