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Civil Service Position CS14-72
January 30, 2014

Position Title
Client Support Specialist I (IT Support Associate)

Hiring Unit

Job Description/Responsibilities
Under administrative direction of the Manager, this position provides direct support for computer solutions to customer service problems, as well as the installation, configuration, and maintenance of the computer hardware and software. This includes providing hardware, software and networking training and support. The objective is to provide timely and effective computing solutions to customers.  This position also works as part of the team that refreshes leased computers on campus during the lease cycle.  This individual provides direct support for computer solutions in computer labs and classrooms.  This includes installation, configuration and maintenace of the computers. The Client Support Specialist I will perform other related tasks in support of the University’s mission and goals. 

Minimum Qualifications

  1. Any combination totaling one year from the following categories:                     
    a) progressively more responsible work experience in IT-related profession             
    b) college course work in Information Technology (IT) or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 
    • 60 semester hours or Associate’s Degree equals one year 
  2. Additional Experience Required by the Hiring Department: 
    1. One to three years of experience installing, upgrading, and troubleshooting computer hardware and softwar
    2. One to three years of working knowledge of programming, and programming theory and practice.
    3. One to three years of experience troubleshooting computer networking technology, servers, services and related protocols such as NETBIOS, IPX/SPX, and TCP/IP.
    4. One to three years of working knowledge of multiple platform such as DOS, MS-Windows, MAC, OS/2, UNIX, etc.
    5. Desktop Support Technician certification (preferred)      

Additional Skills and Abilities Required by the Hiring Department

  1. Effective oral, written, and presentation communication skills
  2. General business skills such as project management, the ability to design training programs, teach job skills, maintain a physical inventory, to work independently, and interact with clients
  3. The ability to communicate effectively with other computer support staff as well as the customer, especially the ability to communicate complex technical concepts at a level appropriate to the client’s level of computer knowledge. 

Illinois residency required


$3,170 per month 

Application Process
This position is a current civil service vacancy at Southern Illinois University Edwardsville.  Applicants compete by credential assessment.  If you are interested in applying for this position, please complete and submit a Civil Service application to the Office of Human Resources.  NOTE: Some positions may be represented by a union and may require union dues. 

Qualified applicants must submit a Civil Service application (required), detailed resume outlining skills/experience under Minimum Qualifications #1 and #2, and unofficial transcripts to:

     Southern Illinois University Edwardsville
     Office of Human Resources
     Campus Box 1040
     Edwardsville, IL  62026-1040 

Or email your Civil Service application (required), detailed resume outlining skills/experience under Minimum Qualifications #1 and #2, and unofficial transcripts to:

Only one Civil Service application is required to be completed per year. Please use only one application to apply for multiple positions. The Office of Human Resources will not contact applicants that do not meet the minimum qualifications listed.  If qualifying by education, you must submit your transcript at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application.  Applicants will be subject to a background check and/or drug screening prior to an offer of employment. 

For more information please visit the Office of Human Resources website at or call Civil Service Testing at 618-650-2190.

Application Deadline
February 14, 2014

SIUE is a state university - benefits under state sponsored plans may not be available to holders of F1 or J1 visas.

Applicants will be subject to a background check prior to an offer of employment.  Southern Illinois University Edwardsville is an equal opportunity employer and will not discriminate against any person on the basis of race, national origin, religion, disability, age, marital status, sex, sexual orientation or veteran’s status in violation of Title VII.

The SIUE Annual Security and Fire Safety Report is available online at  The report contains campus safety and security information, crime statistics, fire safety policies, and fire statistics for the previous three calendar years.  This report is published in compliance with Federal law, titled the “Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act” and the Higher Education Opportunity Act also known as the “Campus Fire Safety Right to Know.”  For those without computer access, a paper copy of the report may be obtained, with a 24-hour notice, from the Office of the Vice Chancellor for Administration, Rendleman Hall, Room 2228, 618-650-2536.

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