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Civil Service Position #CS14-84
March 6, 2014

Position Title
Office Support Associate

Hiring Unit
School of Education, Student Services

Job Description/Responsibilities
The School of Education, Student Services Support Associate position provides secretarial support to the Director, Assistant Directors and advisors and assists the other secretaries with office and clerical duties.  This position serves as the front desk coordinator for this busy student service office.  SOE Student Services serves students interested in initial teacher licensure, from the point of initial contact with SIUE through final state licensure.  SOE student Services handles all field placements for students and coordinates all the documentation required by the State of Illinois for teacher certification.  The Office Support Associate position may be assigned additional related duties and responsibilities in support of the department’s mission and goals. 

Minimum Qualifications

  1. High school graduation or equivalent; and 
  2. Any one or combination totaling eighteen (18) months from the following categories:
    (a) work experience performing routine clerical/office support work, including
         use of computer systems
    (b) vocational training that provided a knowledge of generally accepted
          clerical procedures
    (c) college or university course work in Office Occupations, Business
         Administration, Business Education, or closely related fields  
         30 semester hours = eighteen (18) months
    (d) college or university course work in any curriculum
         48 semester hours = eighteen (18) months; and
  3. Ability to keyboard accurately at a rate of 40 w.p.m. 

Additional Skills and Knowledge Required

  • Ability to answer multiple phone lines and use voice mail and electronic mail in a professional, accurate and friendly manner
  • Ability to screen telephone calls and visitors and personally handle routine inquiries, requests or problems
  • Knowledge of office procedures and equipment
  • Ability to maintain a wide variety of file and records
  • Sensitivity and ability to serve people courteously and confidentially
  • Knowledge of university and department standards and procedures
  • Ability to gather information requiring a general knowledge of university and department standards and procedures
  • Basic secretarial skills, typing, filing
  • Computer ability

Illinois residency required

FLSA Status

$1,967 per month 

Application Process
This position is a current civil service vacancy at Southern Illinois University Edwardsville.  Applicants compete by examination.  If you are interested in applying for this position, please complete and submit a Civil Service application to the Office of Human Resources.  Examination appointments are required. NOTE: Some positions may be represented by a union and may require union dues. 

Qualified applicants must submit a Civil Service application (required), detailed resume and unofficial transcripts to: 

Southern Illinois University Edwardsville
Office of Human Resources
Campus Box 1040
Edwardsville, IL  62026-1040 

Or email your Civil Service application (required), resume and unofficial transcripts to:

Only one Civil Service application is required to be completed per year. Please use only one application to apply for multiple positions. The Office of Human Resources will not contact applicants that do not meet the minimum qualifications listed.  If qualifying by education, you must submit your transcript at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application.  Applicants will be subject to a background check and/or drug screening prior to an offer of employment. 

For more information please visit the Office of Human Resources website at or call Civil Service Testing at 618-650-2190.

Application Deadline
March 20, 2014

SIUE is a state university - benefits under state sponsored plans may not be available to holders of F1 or J1 visas.

Applicants will be subject to a background check prior to an offer of employment.  Southern Illinois University Edwardsville is an equal opportunity employer and will not discriminate against any person on the basis of race, national origin, religion, disability, age, marital status, sex, sexual orientation or veteran’s status in violation of Title VII.

The SIUE Annual Security and Fire Safety Report is available online at  The report contains campus safety and security information, crime statistics, fire safety policies, and fire statistics for the previous three calendar years.  This report is published in compliance with Federal law, titled the “Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act” and the Higher Education Opportunity Act also known as the “Campus Fire Safety Right to Know.”  For those without computer access, a paper copy of the report may be obtained, with a 24-hour notice, from the Office of the Vice Chancellor for Administration, Rendleman Hall, Room 2228, 618-650-2536.

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