If you know a student that you believe may be at risk of harm, or who may intend to harm others, please feel free to use the Concerned Others Report to communicate your concern to someone at the university. We especially encourage you to contact the office of the Dean of Students, as in many circumstances, Counseling Services may not be able to intervene due to issues of confidentiality.
Faculty, staff, and friends may be an important resource for a distressed student. You may be the right person at the right time to help the student. They may also trust and respect your judgment. If, however, the student's difficulties overstep your boundaries or level of expertise, you may need to refer them to Counseling Services. Having the student call for themselves is desirable since it increases their sense of responsibility and empowerment. Some students may need more support and you may offer to accompany him or her to Counseling Services. It may be helpful to notify the counselors ahead of time when possible.
Helpful Advice:
1. Request to see the student in private.
This helps the person feel less embarrassed and defensive. Always demonstrate respect for the student and maintain confidentiality.
2. Briefly share your observations and concerns.
Try to be objective and state specific behaviors you have noticed. Be honest and direct but avoid being judgmental.
3. Listen carefully.
Try to see the student's point of view.
4. Ask direct questions.
Be calm and matter-of-fact. Don't be afraid to ask the student if they are drunk, confused, or feel like hurting themselves. You will not "put ideas in their heads." Most people will feel relieved that someone has noticed their distress and cares to help.
5. Be flexible.
When possible be flexible regarding procedures. Don't assume you are being manipulated. This may help the distressed student cope more effectively.
6. Know your limits.
Some students will only require you to listen to their problems. Be involved only as far as you are comfortable, then refer the person to appropriate resources such as Counseling Services.
For help in recognizing and helping students with specific problems such as depression, anxiety, substance abuse, etc., please click here for the APA Help Center.
You may find additional information regarding student issues at these web sites:
Health Service
Disability Support Services
Campus Recreation
Dining Services
Center for Spirituality & Sustainability