Cougar Card

Cougar Card Q & A

• Do I need another card besides the Cougar Card?

No. This is the only card you need on the SIUE Campus.
 

• Is there a charge for the Cougar Card?

No, not for the first card, but there is a $15 fee for replacement of a lost card.

• A $5 replacement fee is charged when an inactive or damaged card is surrendered.
• Students, faculty and staff with name changes will be issued a new card with the change free of charge
• Students, faculty and staff who want an ID with a new photo will be charged $5 with the surrender of an existing card.
   

• Will I receive a statement?

You may view your account balances or spending history from My Cougar Card at the MySIUE portal.
 

• How can I check the balance in my account?

Your balance will be shown on receipts received after transactions. If you have a meal plan account and a Cougar Bucks account, the balance shown will be only for the account just accessed. Current balances also may be obtained from My Cougar Card at the MySIUE portal.
 

• How do I close my account?

If you are a student, you may not close your Cougar Bucks account except when you graduate, withdraw from the University, or enter into military service for six months or more. You must go to the Service Center and complete a refund request form. Due to administrative costs, balances of less than $5 will not be refunded. Balances of $5 or more will be refunded via your student account.
 

• Will my Cougar Card work as an ATM or credit card?

As a customer of TheBANK of Edwardsville, you can use your Cougar Card at any ATM and make PIN-based purchases off campus. Your Cougar Card, however, cannot be used for credit-card purchases.