Banner Enterprise Information System
HELP DESK

General

  1. What is covered in the Banner General Quick Reference:
    • How to log on
    • How to create My Banner (personalize your menu)
    • How to do a name search
    • Instructions for extracting data from Banner into Excel (for Student and HR)
  2. How to access reports in E-Print.
  3. Important numbers and web sites:

Human Resources

  1. Payroll - For information on Department Time Entry and Approval, proxies, look up DDU and Payroll forms, navigate to Payroll's web site. If further assistance is needed, call HR Payroll, x2190.
  2. Benefits - For information on reporting leave (vacation and sick leave), navigate to Benefit's web site. If further assistance is needed, call HR Benefits, ext. 2190.
  3. I do not have the access to all the Human Resources forms I need in Banner. The fiscal officer (or supervisor) should e-mail Joyree Chura and include a list of the requested forms and details of employee job responsibilities for the requested forms.

Student

  1. What is covered in the Banner Student Information Quick Reference:
    • How to look up general student information
    • How to view test scores and high school information, prior colleges, transfer course information
    • Retrieve the registration PIN
    • How to process an override, register a student, view student's schedule
    • How to for the most used Student forms
  2. Student Program Evaluations - CAPP
  3. I do not have access to all the student forms I need in Banner. The supervisor should e-mail Chris Leopold and provide a list of the requested forms and a description of job responsibilities for the requested forms.


FAQ'S

  1. When do I need to complete a Computer Account Request Form?
    Answer: 1) You are requesting access to Banner for the first time. 2) You have access but need to add responsibilities. (i.e.; Access to Student and need to add HR Payroll.)

  2. I forgot my password, cannot log in, or my account is locked.
    Answer: Forgotten password - same as e-ID password. If cannot remember, navigate to the e-ID maintenance page and follow online instructions to change password.
    Answer: Cannot log in (if not forgotten password or account locked) - Call ITS Help Desk at x5500 or e-mail help@siue.edu.
    Answer: My account is locked - E-mail oitaccts@siue.edu include name, e-ID and note that the account is locked. Your account will be unlocked and you will be notified by e-mail as soon as possible.

  3. How do I change my password in Banner (INBanner)?
    Answer: Passwords are not changed in Banner. Banner password is maintained with the e-ID. When the e-ID password is changed, your Banner password is changed. Navigate to the e-ID maintenance page and follow online instructions to change password.

  4. I have attended training and it has been more than 2 business days since training and completing the Computer Account Request Form (CARF), but have not received my log in instructions.
    Answer: E-mail oitaccts@siue.edu, include your name, e-id, date of training and date completed CARF was sent to ITS.

  5. I need additional help navigating the forms I use.
    Answer:
    Call ITS Helpdesk x5500 or e-mail help@siue.edu and they will refer you to the appropriate individual.

  6. I have questions, but don't know who to call.
    Answer: Call ITS Helpdesk x5500 or e-mail help@siue.edu and they will refer you to the appropriate individual.

  7. What is the difference between Banner (INBanner) and Self Service Banner (CougarNet).
    Answer:
    Banner (INBanner) allows user access to information using Banner Forms based upon your responsibilities. You will use your e-id and password to access. Banner training is required prior to accessing INBanner.
    Answer: Self Service Banner (CougarNet), based on classification, allows students, faculty, and staff to access their personal information; e.g.: faculty can see their class list, students can schedule their classes, employees can view pay stubs, etc. You must know either your University ID (8xxxxxxxx number) and PIN or your e-ID and password to access.



If you have any questions, please call the Help Desk, ext. 5500 or e-mail help@siue.edu.