Task Group A5
Key Aspects of Providing Support to Faculty

Bob Froemling
Duane Schiffman
Wendy Shaw
Jay Starratt – Convener
Jennifer Vandever
Homer Cissell

March 20, 2001

A)    Communication
   1)      Faculty should be aware of the technology opportunities available.
      a)      Visit each department to explain opportunities and learn about faculty members’ needs.
         ·        AC, FTC, and OIT staff will collaborate to send letters to department chairs asking for
                  time to visit each department.
      b)      Develop E-Newsletter/web pages.
         ·       AC, FTC, and OIT will publish an electronic newsletter each semester and will
                 develop a web page for faculty support.
         ·        Information regarding the web page and newsletter will be given out during the
                  visits to individual departments.
      c)      Clarify basic elements of support.
         ·        AC, FTC, and OIT will develop a schematic for support, which will be included in the first newsletter.
         ·        The above groups will work to establish active communication channels amongst themselves
                   and with other units in the University.
         ·        Explain whom to call and the hours that support is available.

B)     Training
   1)      Faculty training should have specific outcomes.
      a)      Identify which elements of coursework to deploy on-line.
      b)      Identify what types of training faculty members want and need.
         ·     Use the FTC’s fall 2000 survey as a starting point.
      c)      Develop mentoring programs made up of faculty volunteers, both formal & informal.
      d)      Develop online tutorials for technology training.
      e)      Expand the number of workshops with specific goals.
      f)       Promote and facilitate “brown bag” technology luncheon discussions.
      g)      Determine method to assure faculty is aware of the latest features of software.
      h)      Conduct training on machines similar to those used by faculty in their offices.

   2)      Support staff should have more in-depth and organized training.
            Develop programs and procedures to assure support staff is extensively trained to support initiatives.

C)    Equipment/Software
   1)      Faculty should have up-to-date equipment.
      a)      Establish a minimum 3-year replacement cycle for all faculty computers.
         ·        Lease computers to assure a 3-year replacement cycle.
         ·        Allow each school to decide on participation in replacement program.
         ·        Develop a 3-year Mac replacement cycle.
      b)      Develop a common set of supported software.
      c)      Continue to use site licenses to promote a common set of software.
      d)      Promote common hardware platforms through the leasing program.
   2)      Promote the use of smart classrooms.
      a)      Define smart classrooms.
      b)      Maintain smart classrooms.
      c)      Conduct training on use of smart classrooms.

D)    Support
   1)      Support staff should be readily available.
      a)      Train local technical assistants.
      b)      Establish liaisons in each area from AC, FTC, and OIT.
      c)      Expand hours of support to include all hours classes are in session.

   2)      Faculty should know where to get help.
      a)      Develop and publish explanations of the roles of FTC and OIT’s Customer Support Center.
                (related to point A1c)
      b)      Establish a faculty Service Center

   3)      Faculty should get timely support.
      a)      Thoroughly train support staff.
      b)      Implement automated software deployment and trouble shooting solution (Zen Works).

   4)      Faculty should have reliable support for their students.
               The TLTR should form another task group to explore issues related to student support.