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• Access Banner
• Access Administrative Information System (AIS)

• Technical Support for Faculty and Staff:

  • Request for Application/Technical Support Form & Request Instructions for application & technical support .
  • Computer Account Request Form & Computer Account Request Instructions for networked applications.
  • Card Reader Request Form for Card Reader installation and configuration.
  • e-ID for creation and e-ID for password change.
  • CSC Service Request Form & CSC Service Request Instructions for installation of hardware (non-Tangent PCs), software, and PC moves:
    CSC Service Request Form (for MAC users only)
• Tangent lease, purchase, setup, and repair (Customer Support Center, Ext. 3739 and HELPDESK).
• Typewriter repair and minor printer problems (Customer Support Center, Ext. 3739 and HELPDESK).

• Technical Support for Students: 
  • Student Technology Center, Ext. 2667.
  • e-ID creation and e-ID password change.
  • SIUENET connections (Customer Support Center, Ext. 3739 and HELPDESK).
    (We are unable to provide PC hardware support for student-owned equipment. Consult your PC vendor.)

• Telecommunications support for Faculty, Staff, and Students: 
  • Telephone service.
  • Ethernet data connections to SIUENET.


• Training for Faculty and Staff: 
  • Banner
  • WebNow
  • Administrative Information Systems (AIS)
  • Microsoft Office 2003 (Excel and Word)
  • ImageNow for retrieval of imaged documents.

If you need additional information after consulting this source, you are encouraged to contact the Customer Support Center at 618-650-3739.