SIUENET Technical Support

Your SIUENET Account

• How do I activate my SIUENET account?
• I've forgotten my password. Now what do I do?
• How do I change my password?
• I changed my password, but now I cannot access my Email and/or online applications where I had stored my password. How do I change my stored password in my Email client and/or in my browser?

Accessing SIUENET

• How do I get access to SIUENET?
• How do I get a new data jack installed in my office?
• I followed the instructions in Getting Started in SIUENET, but I still can't dial into SIUENET. Now what do I do?

Accessing SIUENET e-mail

• WebMail

Hardware/software issues

• What is an Ethernet card?
• When do I need an Ethernet card?
• Who can install an Ethernet card?
• What kind of Ethernet card do I need?
• How do I configure the software that came with my Ethernet card?
• What is a modem?
• When do I need a modem?
• Who can install a modem?
• What kind of modem do I need?
• How do I configure the software that came with my modem?
• How can I safeguard my PC?
• My computer won't work, who do I call?

Free software

• Is there any freeware that I can use to help me with 
• browsing the web? 
• e-mail? 
• news readers? 
• reading PDF files? 
• spyware removal?
• TN 3270 terminal emulation 
• transferring files (ftp)? 
• virus protection? 
• How do I download freeware or other software from the web?

If you need additional information after consulting this source, you are encouraged to contact the Customer Support Center at (618) 650-3739.

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