X. FACILITIES MANAGEMENT

Facilities Management includes seven sections to maintain the University's physical facilities and grounds. These sections include Building Maintenance, Custodial, Grounds, Heating and Air Conditioning, Project Management, and the Business Office, including Key Control. While Facilities Management primary goal is to maintain University facilities, it also provides services to other University departments when requested to do so.

A. Requesting Assistance of Facilities Management

1.         Reporting required Repairs or Maintenance BY PHONE

Edwardsville Campus

School of Dental Medicine at Alton Campus

All Campus Sites

2.   Reporting required Repairs or Maintenance BY EMAIL

Customers may request non-emergency and non-urgent services from SIUE Facilities Management homepage at: http://www.siue.edu/FACILITIES/fmserv/workorder.htm

Comprehensive service information is also available on Facilities Management homepage – www.siue.edu/FACILITIES.  Departmental services and policies are explained, and links to the Facilities Management service guide and customer service programs are explained.  In addition, programs such as the Moving Guide (assists departments in preparing for a move), a list of Snow Routes (identifies "first-cleared" entrances in the event of snow), the annual Campus Clean-up, and updates from Building Care Teams, are just some of the resources the SIUE community may view.  

Status of Capital and Renovation Projects

Questions about the status of capital projects may be directed to the Office of the Vice Chancellor for Administration. Questions about the status of non-capital projects may be directed to the Campus Architect, ext. 3575.  As a general rule, however, Facilities Management will inform unit representatives of planned activities or of "in-progress" projects for which Facilities has responsibility.

Scope of Facilities Management Maintenance Responsibility

The following items are the maintenance responsibility of Facilities Management on all campus lands not leased to outside entities OR buildings that are fee-supported.  Campus sites include the Edwardsville Campus, School of Dental Medicine at Alton, and the School of Nursing in Springfield. These services are provided by Facilities Management within the limitations of its allocated budget.


5.  Departmental Service Requests (chargeable to department)

When requesting services for a University unit, (i.e., work not associated with normal or routine maintenance of facilities or grounds such as repairs or maintenance of unit-owned furniture or equipment), a Service Requisition should be completed and forwarded to Facilities Management. If the request involves a) written, formal estimate; b) modification of the physical facility or grounds (i.e., moving walls or doors, etc.); c) a change in the function of space; or d) the request exceeds $25,000, a General Improvements Modification (GIR/MOD) Form should be completed and forwarded to your functional vice chancellor.  The requesting unit will be charged for all labor and material required for completion of these requests. PLEASE NOTE:  The GIR/MOD form is an electronic form available at:  http://www.siue.edu/FORMS.

Facilities Management also provides requested services for purchases, installation, repair and/or maintenance to departments and recognized University organizations on a charge back basis for the following categories:

B. Service Requisitions

<>Service Requisitions is submitted by Work Order Control (Box 1039) on the service requisition form available on our homepage http://www.siue.edu/FACILITIES/fmserv/servicereq.htm . After receipt, the service requisition is evaluated to provide labor, material, and schedule estimates. A job coordinator will contact the requestor with questions or to schedule the work. Every effort is made to comply with the department's requested date of service. Departments should submit a service requisition at least two weeks prior to requested schedule date to procure materials and schedule labor. Occasionally 

departments will request services requiring immediate attention due to circumstances beyond the department's control. If this occurs, contact Work Order Control at ext. 3711.  Facilities Management will make every effort to comply with the request in light of current priorities.

Examples of services requiring a Service Requisition are as follows: Installation of equipment (i.e., shelving, bulletin boards, etc.); uncrating, assembly and delivery of furniture; minor repairs to unit-maintained facilities; repair of office furniture; fabrication of specialty items; repair of unit equipment, painting of areas at other-than-scheduled times, maintenance of plants; furniture or equipment moves within a unit; building services at other-than-scheduled times; set-ups for special events; and hiring of outside architectural and/or engineering consulting services.

 Service Requisitions should be completed as follows:

1. Date of requisition

2. Complete name of requisitioning unit

3. Account number to be charged

4. To: Facilities Management

5. Location of work (i.e., building and room number)

6. Date service is required (be specific)

7. Name and telephone number of unit representative responsible for the project

8. Description of Service - The description should be complete and detailed, including diagrams, drawings, SIUE property control tag numbers, etc. For furniture move requests, the exact items and their new location should be listed.  NOTE:  A complete and detailed description of services will increase the quality and timeliness of service.

9. Fiscal Officer signature.

C.  General Improvements Request (GIR) / Modification (MOD) Requests

A General Improvements Request Modification (GIR/MOD) form is required when a request involves a) a written, formal estimate; b) modification of the physical facility or grounds (i.e., moving walls or doors, etc); c) a change in the function of space; or d) a cost estimate that exceed $25,000. At the preliminary design stage, very little detail work is performed by Facilities Management. Cost estimates are based on square footage and various other preliminary cost estimating procedures. GIR forms are available from Facilities Management. The GIR/MOD form and instructions are available at www.siue.edu/FORMS

After the GIR section of the GIR/MOD form has been completed and approved by the Chair, Dean or Director and the appropriate Vice Chancellor, it is forwarded to the Director of Facilities Management who will then assign a project coordinator.

The requesting department will be contacted by the project coordinator, and assistance will be provided to the department to ensure achievement of its goal as well as to ensure conformity with SIUE standards, safety codes, and other regulations. When preliminary design, drawings, cost estimates, etc. are completed, the project coordinator forwards a written formal estimate is returned to the contact person(s) of the requesting department.

Examples of services requiring a GIR/MOD Form are as follows: removal of walls or doors, addition of walls or doors, change in type of floor or wall coverings or any request which involves the modification of the existing physical facility or grounds.

When the department representative decides to proceed with the project and has identified funding, he or she should complete the MOD section of the GIR/MOD form specifying the estimated total project cost provided by Facilities Management and departmental account number.  Approval signatures by the requesting department Fiscal Officer, the area Vice Chancellor, and the Vice Chancellor for Administration are required.  After receipt of the approved GIR/MOD, the assigned project coordinator will forward project working drawings, specifications and finalized job scheduling to the departmental contact for approval.  The project coordinator becomes the primary contact for all departmental questions concerning the project.  When the project has been approved and funding account identified, the Modification Order Request forms should be completed as follows: 

PROVIDED BY FACILITIES MANAGEMENT

PROVIDED BY REQUESTING DEPARTMENT

3. Account name to fund project

4. Account number to fund project

5. Name, signature and signature date of account fiscal officer

6. Name, signature and signature date of appropriate functional area Vice Chancellor

7. Signature and signature date of Vice Chancellor for Administration

8. Assigned priority of project by Vice Chancellor for Administration

At the preliminary design state, very little detail work is performed by Facilities Management.  Cost estimates are based on square footage and various other preliminary cost estimating procedures. 

D.        Key Control Services

A fiscal officer may require the services of Key Control to request new or recombinated cores, new keys or to transfer keys from one individual to another. To request new or recombinated cores, a service requisition must be completed by the requesting department and signed by the appropriate authority. More than one core may be requested on the same form. The form should then be forwarded to Key Control. When the form is received, the new core is combinated and placed in the designated door or doors.

To request a new key, a fiscal officer must complete the Key Request Form. Each key must be requested on a separate form.  After the form is completed and signed by the appropriate authority, it should be forwarded to Key Control at Box 1039.  Key Control will prepare the key and notify the department when keys are ready for pickup at the Bursar Office.  Keys will be issued only to the person who has requested and received approval for the key and presents picture identification. 

To transfer a key from one individual to another within a department, the fiscal officer must complete a Key Request Form. Each key must be transferred on a separate form. After these forms are completed, authorized and signed by the new key holder, they should be forwarded to Key Control.

Key Control can also provide sequence locks, cabinet and desk keys, padlocks and combination lock changes. These should be requested on a Service Requisition following the same instructions for completion as for a Facilities Management request. The completed form should be directed to Key Control.

Key Control also provides exterior keyless access to selected buildings for Faculty, Staff and Students.  The eform “Authorization for Keyless EXTERIOR Access” must be completed for keyless access requests.  The form and instructions can be downloaded at http://www.siue.edu/FORMS.  This form must be signed by the Dean/Director of the requesting department for approval of keyless access.  Use and restrictions of keyed and keyless access are regulated by the SIUE Key and Lock Policy found at http://www.siue.edu/POLICIES/6f2.html, the SIUE "University Facilities Key and Lock Policies". Please refer to this handbook for other Key Control policies and practices.

Fiscal Officer Reports

Following are examples and explanations of standard Facilities Management reports distributed to fiscal officers who have requested services.

Monthly Department Charges

The monthly departmental charge report  is forwarded to units to identify billings for departmental charge work. Billings are identified by control number for month-to-date and year-to-date expenses. Questions regarding billing should be directed to the Business Manager. The report is identified as follows:

    1. Report Name
    2. Billing Period
    3. Fiscal Year
    4. Report Date
    5. Account Number and Name
    6. Fiscal Officer and Campus Box Number
    7. Control Number
    8. Description
    9. Project Coordinator
    10. Status of Job
    11. Month-To-Date Labor, Material and Total Job Expense
    12. Year-To-Date Labor, Material and Total Job Expense  

Departmental Billing

Each month a departmental billing goes to Administrative Accounting that charges the requesting department’s funding account for services provided by or through Facilities Management.  Facilities services are billed as contractual services.