Letters to the Editor

I have a big complaint about the management in Center Court. Over the past six and a half months of working there, I have noticed a power struggle. Other workers have witnessed it also. As soon as one person receives a promotion, he/she walks around slamming things and talking down to the workers. There are also numerous other problems that I will address throughout this letter.

While working down in Center Court, I have met some very nice people and some very nasty people. The nasty ones are the managers. Do not get me wrong. Not all of them are bad, but there are a few who stand out above everyone else. The few have no compassion toward the workers or customers. We are not allowed to receive or place personal phone calls. Some of the workers have families and need to find out where they are going to pick up their child or whether their spouse has already picked up the child. What if there is an emergency? If no personal calls can be made, then the parents have no idea what is happening at home.

There is also a lack of respect and communication between the managers and fellow workers. The managers look down and talk down to the workers constantly saying something needs to change, but they don't suggest how to change it. Then, when a problem does get fixed, the managers think things are still wrong and feel they must do everything themselves. There is constantly eye-rolling and they say they are disgusted with their employees. It sounds rather childish, does it not? It's almost as though they think workers are stupid and cannot fix things on their own.

Amidst all of the fixing, we are also expected to do everything at once. Each of us is only one person, and we each only have two hands. Not everything can be done at once. Our workers are overworked because the kitchen and Center Court are understaffed. The kitchen staff does not like all of the hours they are required to work. Three workers quit and at least two more are thinking of leaving. The main reason these people are leaving is because they are not getting paid for all the work they are doing or they do not get along with the managers because of their childish ways. Also, some of the workers being promoted to supervisor positions were hired after student workers and were trained by student workers. I see something wrong with that picture.

Basically, what I am saying is that things need to change in the Center Court. Managers need to have more compassion toward the workers, especially those with families.

Other than kitchen workers, who have been there for years, I have noticed that students run things in the areas they work. If a supervisor is to be hired, they should have been there long before the students, not vice versa.

We try hard to keep things looking nice in Center Court, but it is never acknowledged by our managers. We do not know if something looks wrong or right or needs to be changed. In short, the managers in Center Court need to begin acting more like adults rather than children.

Anonymous

Ed Note: This letter was printed anonymously at the author's request. Letters are only printed anonymously under extreme circumstances.